The Warrnambool Telstra Exchange Fire

Fire damaged Telstra’s exchange in Warrnambool and left several communities and more than 100,000 people without telecommunication services for up to three weeks. The Victorian Government estimates the direct cost to be $17.9 million in lost business.

Warrnambool is a transmission hub for Telstra, and the fire impacted 135 other exchanges across south-western Victoria, including

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85 schools, 20 hospitals, 27 police stations, 92 fire stations, and 14 state emergency service units.

Telstra needed 110 technicians working rotating 12-hour shifts to restore all services in about 20 days. However, repair of the exchange began in February, and is not scheduled for completion until the end of June 2013.

Fire damage in ceiling Extensive damage to building and equipment

Lessons Learnt

The wisdom of hindsight suggests that Telstra’s fire protection systems had not kept pace with best practice nor was it commensurate with the technical advances and the increased community reliance on telecommunication services. There were 22 suggestions made to upgrade fire protection

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for Telstra’s Warrnambool and another 200 similar exchanges. Interestingly, active fire protection systems were not included.

Telstra recommends to business customers that they review their business continuity plans to ensure the loss of telecommunication services is included.